Orders typically process in 2–4 business days, then delivery usually takes 7–12 business days (depending on your location). You’ll receive tracking once your order ships.

As soon as your order is dispatched, we email you a tracking link. If you don’t see it, check spam/junk or use the Track Order page.

If your order hasn’t shipped yet, we can usually update the address. Contact us as soon as possible with your order number and the correct address.

Yes—cancellations are typically available within 48 hours of purchase (before the order is processed/shipped). Message us quickly with your order number.

Yes. We offer a 30-day return window for eligible items in unused condition with original packaging. Contact support and we’ll guide you through the steps.

Please contact us within 48 hours of delivery with photos/video of the issue and your order number. We’ll arrange a replacement or a solution as quickly as possible.

Many of our sunglasses are designed with UV protection (often listed as UV400 in the product details). Always check the product description for the exact protection level of the style you choose.

Look for lens width/bridge/temple measurements (when available). If you already have a pair you love, compare measurements to find a similar fit. If you’re unsure, message us and we’ll help you pick.

Use a microfiber cloth for lenses, avoid harsh chemicals, and store items in a protective case/bag when not in use. For fashion accessories, keep them dry and away from perfumes and sprays.

Customs fees vary by country and are determined by local authorities. Any duties/taxes (if applicable) are typically the customer’s responsibility.

Sometimes items ship from different locations, so you may receive separate packages. Don’t worry—your tracking updates will reflect each shipment.

Use the Contact page or email us with your order number and details. We usually reply within 24–48 business hours.